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Dealing With Difficult People

$177.00

Provide your clients with effective strategies for handling difficult individuals, ensuring smoother interactions and healthier business relationships.

 

No client or potential client arrives at a coaching session or call with the intention of being difficult. No customer contacts you with the sole purpose of ruining your day by being difficult. And no team member thinks to themselves, "what can I do to be extra difficult for her today?"

With so much going on in their lives, all their angst and frustration can spill over. Onto you. And that's not a pleasant situation. But we can be quick to label others without understanding what’s going on for them or unpacking our own feelings. That's what really makes them "difficult".

If only you had the skills to deal with difficult people without adding to your own stress and frustration...

Maybe you already have some of the pieces you need to teach these skills and you just need to plug the gaps? 

Perhaps you've never created an online course before but have the experience of dealing with difficult people, and you want to teach this to your audience?

Or maybe you know that lots of people have trouble handling difficult people and this is a great opportunity to help them!

If any of those are true, then our white label course on Dealing with Difficult People is perfect for you!

Here's your students' Success Roadmap...

Dealing with Difficult People Course Roadmap Branded

[Check out the Module Overviews below for more details on what you'll cover in the course.]

The ability to diffuse a tense or fraught situation is a highly sought-after skill. And it's one that your audience needs to learn so they're ready for their first tough experience. Because, without this skill, they'll think they're bad at business or that they shouldn't even have a business. 

Our ready-to-go program is divided into separate modules so it can be quickly broken up to deliver sections over time – to avoid overwhelm and give time for implementation.

And everything is editable and rebrandable.

So you can go through it yourself if you want to power-up your own skills,

AND, you can use the same materials to help your audience.

That's because when you purchase a license to our customizable courses (PLR), you get the rights to:

  • Edit the content any way you want
  • Put your name and brand on, and
  • Repurpose it into whatever media you want

Then use your new course to…

  • Attract a flood of leads for your other products and services
  • Expand your reputation as an expert with online courses, webinars, workshops, videos, and more
  • Provide resources for your clients to help them get results (and win their lasting devotion)
  • Create a nice new income stream with a paid program (it can even run as evergreen)

You'll be helping your audience manage and diffuse challenging situations, turning negative circumstances into positive outcomes, and increasing their customer loyalty.

And…. you'll be adding a major asset to your own business (a course!) that will take it to a whole new level too!

Here's what you'll be teaching...

There are 4 modules in the course, with individual lessons, an introduction, and concluding action plan. The course can easily be delivered as a self-study eBook, membership site resource, online course, live workshop, or any other way you want.

Here's a summary of each module's learning outcomes:

Introduction

You'll start out with an overview of the course and what your students will learn, so that everyone is excited to jump in and get going.

Module 1 – Who Do You Find “Difficult”?

It's critical to recognize that it isn’t the whole person who is “difficult,” and a situation only becomes difficult because the person on the receiving end perceives it as such.

In this first module, you'll help your students identify what behaviors they find difficult and why, so that they can understand and manage these situations more effectively.

Module 2 – How to Manage Difficult Situations

Now that you’ve identified the situations you find most challenging and why, you need to find ways to move forward and perform better when faced with them.

In Module 2, you’ll have your students implement a 7-Step Process for handling any situation they perceive as difficult in a calm and respectful way.

Module 3 – Dealing with Extreme Emotions

In some situations, people’s emotions get the better of them and these can be the most difficult to manage.

In Module 3, you’ll teach your students how they can manage the two most common scenarios: someone who’s aggressive and someone who’s upset. They’ll learn specific tactics to use in these cases if they find them difficult.

  • Lesson 1: Aggression - In Lesson 1, you'll discuss how your students can use proven tactics to manage aggressive situations so that they don’t escalate and they reach a resolution with the other person.
  • Lesson 2: Tears - In Lesson 2, you'll explore how your students can apply proven tactics to deal with an emotional person so that they’re calm enough to interact as they seek a solution to the problem.

Module 4 - Conclusion and Next Steps

In this final module, you’ll teach some additional tips so that your students can continue to see the best results from their skills of managing challenging situations.

You’ll also review the course and have your students plan their next action steps, so they can achieve the goals they set for this course.

And here's all the content you'll get!

  • Student Materials

  • Instructor Materials

  • Lead Generation Materials

Student Materials - to Learn & Take Action

* Student Course Book (7086 words, 49 pages) - which gives you content and activity instructions you can use to create a self-study course, eCourse, or online or offline workshop (You’d pay $2,000+ just to learn how to create a course like this, and you’d still have to spend months doing it yourself)  

* Action Guide - 33-page guide which helps your students take action on what they learn, so you’ll have happy, successful customers

* Case Study Review - An 8-page worksheet with suggested ways to deal with the case studies in the course, so your students can compare the suggestions with their own responses.

* A 21 Page Summary Cheat Sheet - which you and your clients can quickly reference to save time, versus having to refer to the book every time (Customers love these!)  

* 24 Colorful Graphics that are used in the course book and slideshow - which not only give a snapshot view of concepts, but also give your content some visual zing (in .pptx and .png) 

* Course Overview Infographic - A visual overview of the course (in .pptx, .pdf, & .png)

* Course Roadmap - The student's journey through the course (.pptx, .pdf & .png)

Contents are delivered as .docx, pptx and .xls. Images are .pptx, .pdf & .png.

Here are a few ideas for using your content...

  • Use a section of the content as a free giveaway to get more email subscribers on your list
  • Use the slides and speaking notes to run a webinar. Then follow up with paid coaching or consulting sessions
  • Customize and sell your own ecourse and follow it up with additional coaching or more in-depth training on each sub-topic.
  • Use sections of the content for an autoresponder series that pre-sells the entire course, all combined as a paid ebook, webinar, or live workshop.
  • Use the slides and speaker notes to create a video series for your clients, with the worksheets as downloads to accompany each video.
  • Add the content to your paid membership site as a valuable learning resource
  • Share the graphics, infographics, and tweets on social media to promote the course (paid or as a lead magnet), or just to drive traffic to your site
  • Combine this course with other courses at Content Sparks to create a longer educational series or curriculum

Frequently Asked Questions

  • FAQs about Dealing with Difficult People

  • FAQs about White Label Content

  • How Much Can I save?

  • How Much Can I Earn?

Can I see a sample of the course content?

Sure! You can see an excerpt from the Course Book HERE:

ContentSparks.com/DifficultPeople_Sample

And if you have more questions, you can always content us at support@contentsparks.com

What are the specific learning objectives for the course?

The following are the learning objectives your students will achieve when you teach the course on Dealing with Difficult People as shown in the Course Book.
By the time you complete the course, you will be able to:

  • Identify what behaviors you personally find difficult and why, so that you can understand and manage these situations more effectively
  • Implement a 7-Step Process for handling any situation you perceive as difficult in a calm and respectful way
  • Use proven tactics to manage aggressive situations so that they don’t escalate and you reach a resolution with the other person
  • Apply proven tactics to deal with an emotional person so that they’re calm enough to interact with you as you seek a solution to their problem
  • Consolidate and implement your learning and plan future action steps so you can achieve the goals you set for this course

Is Dealing With Difficult People right for my audience?

If your audience interacts with people then this is a must-have skill!
If your audience never interacts with a person ever, then this is superfluous to their needs.
Whether it's a customer-facing role, a sales role, a coaching or training role, or a leadership role, the same skills are required to deal with a difficult person.

What's the difference between dealing with difficult people and overcoming sales objections?

Overcoming sales objections can certainly be difficult, but it's not the same as the everyday interpersonal skills of dealing with difficult people. There are lots of other tactics for overcoming sales objections that we teach in that course too.
 
Sure, you might get a potential customer who goes on the attack. In that case, you'll be able to use the tactics for dealing with difficult people to manage that situation.

The two courses work quite well together for anyone in business since you can help salespeople deal with difficult prospects by learning the skills for dealing with difficult people.

Can I teach this course if I've not taught these skills before?

Yes... absolutely!


You can work through the course yourself and be your own case study to share with your audience. You can document your steps, and share your feelings about each stage in your journey. When you've done it yourself you will find it easier to teach. Another way to teach  Dealing with Difficult People if you don't have much experience in the area is to teach a beta cohort. This group of people understand they're working with you to test the program and will share their progress with you.

Does this course only work online or can it also be an in-person workshop?

Here at Content Sparks, we've given you everything you need to run your courses online virtually. However, you'll find the content is easy to adapt to an in-person training with some simple replacement of the virtual logistics, group coaching, or live seminar. Just have students do the action steps as small group and partner activities and then reconvene to debrief and discuss their results. 

Many of our clients do amazing in-person events with our course kits, and you will too! 

Can I create a high ticket offer with this?

Yes! You can add in some personal coaching sessions (we recommend 4) and sell this in the $997-$1497 range. You can expand it to include a mastermind and charge up to $3,000 per person.
You could also turn this whole course into a VIP weekend, and deliver Dealing with Difficult People in person in a luxury venue
A little extra thought turns Dealing with Difficult People into a priceless high-ticket offer that gives a brilliant ROI and increased revenue for you.

Click the button below to get your license to Dealing With Difficult People:

Not sure about the value of our done-for-you course content? 

Here’s what coaches and business owners just like you have to say about Content Sparks:

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Thanks to Content Sparks, I’ve been able to start a membership site

Thanks to Content Sparks, I’ve been able to start a membership site. I always wanted to do it, but never had the time. I’m charging $27 and $97 per month and am using Content Sparks products to drip new content each month. With 50 members at the $27/month right now, that's an additional $1,350/month right there, all from a $149 investment.

Tamara Patzer
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Thanks to Sharyn Sheldon and her crew at Content Sparks

Just want to give a huge shout-out of thanks to Sharyn Sheldon and her crew at Content Sparks…been reading over some of the material I picked up for my education biz and it's fantastic. It's like having a great script to work with and now as the actor/director it's my job to put my own spin on it…but isn't great to have the script to work from? Again, thanks a bunch for being so great at what you do!

Michael Bridgman Course Creator
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I'm able to develop new programs quickly and professionally

Sharyn's materials help me to stay stealthy. I'm able to develop new programs quickly and professionally, always offering something new to my members and leaders, giving me tremendous edge in the market. My network is growing rapidly and I'm expanding into other cities. Now, as leaders plug into the system I've created, I'm able to help them grow their business as well.

Jennifer Henczel

Your Investment

As you can see, Content Sparks course kits pack in a lot of value.

That’s because as sales and marketing  course specialists, we develop top-notch material for you.

So you don’t have to spend months to research the topic, narrow down the key points, outline a logical flow, design learning activities, write all the content, develop worksheets and checklists, create the slideshow, design graphics, edit and proofread everything, and make it look professional.

And you don’t have to spend thousands of dollars to hire a team to do all of that for you.

Instead, you can easily and quickly create your own course…

With help from a company with a long track record of success…

You can earn more money, work fewer hours, and become the authority in your market.

All for significantly less than trying to do the same thing on your own.

Click the button below to get your license to Dealing With Difficult People: