The Ideal Customer Experience Journey
$197.00
Teach small business owners and entrepreneurs what it REALLY takes to make customers happy so they can build a loyal following of customers who sing their praises. Our brandable, customizable course gives you all the content you need to TEACH and SELL your own program on the customer experience journey, including:
- Course Book and Cheat Sheet
- Action Guide
- Slideshow with Speaking Notes
- Lead Generation Sales Funnel Content
- And more!
Ready to add a new course to your offers?
Teach Your Clients What it REALLY Takes to Make Customers Happy!
Here's why your students will love The Ideal Customer Experience Journey...
First, let's wipe out a myth that a lot of business owners cling to:
Customer Service is NOT the key to winning lifelong customers. Sure, it's extremely important. Don't get me wrong. But it's the full 'Customer Experience' that really matters.
What's the Customer Experience? It's the full range of experiences and the emotions they produce.... at EVERY STEP of your customer's journey with you.
- From before customers even know who you are
- Through getting to know you
- Making their first purchase
- ....and 'happily ever after'
Why should you be teaching people about the Customer Experience? Think about it this way: Each experience customers have along their journey can MAKE or BREAK their relationship with a business, but....
A really great experience can win over the most resolute prospect. However, people need your help to get it right. It's definitely NOT EASY, and there are loads of complicated tools and processes out there for mapping the Customer Experience.
That's why we created a customizable training program that's step-by-step and all ready for you to teach:
We designed this course for you to be able to teach and sell to any small business, solo entrepreneur, or independent business owner.
You'll teach people:
They'll even walk away with an Action Plan - with their goals, tasks, and deadlines for getting it all done.
You'll be helping your clients build a reputation as someone who truly cares about their customers - the type of reputation which will build a loyal following of customers who sing their praises.
And they'll be thrilled with you, because of the support and guidance you've given them to make it all possible!
Get The Ideal Customer Experience Journey Now!
The best part?
When you purchase a license to The Ideal Customer Experience Journey, you’ll get the rights to edit the content any way you want, put your name and brand on, and repurpose it into whatever format you want.
You'll also benefit from our 30+ years of instructional design experience, so you can teach your new course with confidence!
Why should you use a Ready-to-Go Course from Content Sparks?
Hands-On Learning:
Your students will dive right into each topic with practical, step-by-step activities.
Immediate Application:
They'll use what they learn right away in their business, so you'll give them fast results from your course.
Fully Customizable:
It's easy for you to make each course your own by tailoring it to your brand and your clients' needs.
Flexible Use:
Ideal for online courses, webinars, live workshops, or one-on-one sessions.
And when you add a course like this to your offers, you'll be able to:
Add an Income Stream
Your new course can be a standalone product, part of a larger package or membership site, or even in a sales funnel that leads to other offers.
Become a Trusted Advisor
You won't just be spouting theory, like some course creators. Your students will take immediate action to apply what they learn to their business.
Deepen Client Relationships
By delivering training that makes a tangible difference, your students will sing your praises and want to work with you again and again.
You'll find more details of what you'll teach and all the materials you'll get further down the page.
Ready to get started right away?
Click the add to cart button below to get your license and lead the way in helping your clients integrate the best customer experience strategies:
Get The Ideal Customer Experience Journey Now!
100% No Risk Guarantee
I now have a delicious buffet of the finest packages
With a lifetime in marketing, copywriting, and design, I find Content Sparks is the place to turn to shortcut my time required and ramp up my training products. I now have a delicious buffet of the finest packages, complete with checklists, worksheets, emails, ebooks, and PowerPoint decks. Starting from a blank screen is a waste of time. Starting with a Content Sparks package is priceless. On top of that, Sharyn Sheldon does thoughtful and responsive YouTube LIVES. If you haven't figured it out yet, I highly recommend Content Sparks.
My coaching really took off!
Once I started to seriously use content from Content Sparks, my coaching results really took off (I increased the number of coaching clients 200% over 18 months), raising my prices twice in that time. Coaching areas with the most impact on clients’ business are social media/blogging and the customer journey. Since moving into publishing courses, I’m seeing steady growth in the business growth offering I’m focused on growing. I’m happy to move from group coaching to online courses. I know it’s doable!
Here's what you'll teach and what your students will do in the course:
Introduction
You'll start out with an overview of the course and what your students will learn, so that everyone is excited to jump in and get going. This module will help motivate your students to focus on the real reason they're taking your course!
Module 1 – What is the 'Customer Experience'?
You'll start by discussing the meaning of the term ‘customer experience’, as defined by different experts. You’ll teach about the different stages that customers go through in their journey with a business. And you'll also talk about a much simpler way to think about the customer’s experience, which will make it easier to map it.
Module 2 – Map Your Current Customer Experience
In Module 2, you’ll jump right in by teaching how to create a big picture map of the touchpoints your learners currently have with their customer and the different types of experiences they now offer. This isn’t about creating a complex infographic that needs 10 professional graphic artists. The map will work for even the most basic business.
Module 3 - The Key Elements of an Ideal Customer Experience
In Module 3, you’ll explore a range of ways your learners can create an ideal customer experience. You'll look at what some top companies do to make that ideal a reality. And, you’ll have your students answer some essential questions that drive everything they'll do moving forward.
Module 4 – Map Your Business’s Ideal Customer Experience
Now it’s time to really get down to business. In Module 4, you’ll help your students describe exactly what type of experience they want their customers to have, no matter where their customers are in their journey. And, of course, they'll start identifying what they need to do to make it happen.
Module 5 - Identify and Prevent Potential Breakdown Points
No matter how simple or complex a business is, we all have some touchpoints with customers that are more sensitive than others.
In Module 5, you'll look at some common trouble spots where businesses can lose a customer. You’ll help your learners figure out where their potential breakdown points are, and then plan for how to prevent them.
Module 6 – Next Steps
By this point, your students have done some real hands-on work in mapping how they'll create an ideal customer experience in their business. In the concluding module, you’ll spend some time reviewing what they learned and you’ll have them put together a checklist and action plan for moving forward to success.
Get your license to The Ideal Customer Experience Journey:
And to teach the program above, here’s exactly what you’ll get in The Ideal Customer Experience Journey:
- How to Improve Your Customer Experience through Competitor Research (394 words)
- Where to Share Your Customer Experience Map (375 words)
- How to Use Your Customer Experience Map for Outsourcing Top Ways to Deliver Your Training Program (366 words)
- How to Improve Your Customer's Experience Over Time (372 words)
- Customer Experience and the Dangers of Automation (384 words)
- The 3 Key Questions You Need to Ask Yourself about Your Customer's Experience (439 words)
- Why All Marketers Need to Experience Their Own Customer Experience (373 words)
- Why You Need a Strong, Accurate Customer Persona Blog Posts (387 words)
- Who Is Your Customer and What Experience Do They Want? (368 words)
- The 3 Most Important Parts of Your Customer's Journey (404 words)
- Why You Need a Branded Customer Experience (425 words)
- 8 Ways to Research Your Current Customer Experience (433 words)
- Where Does Emotion Play a Part in the Customer Experience? (444 words)
- Approaching the Customer Experience as a Story (444 words)
- How to Align the Customer Experience with Your Core Values (481 words)
Here’s what business owners just like you have to say about Content Sparks:
I instantly recognized the value
I wouldn't have a business without online courses. They have brought in at least half of my revenue each year. Now, I'll be able to create them faster and with even better quality.
A game-changer for me and my clients!
Your products have been a game-changer for me and my clients! The content is amazing and thorough, and you get a lot more for your money than some of the other PLR products I've purchased!
Frequently Asked Questions
Sure! You can see an excerpt from the Course Book HERE:
ContentSparks.com/CustomerEx_Sample
And if you have more questions, you can always content us at support@contentsparks.com
The following are the learning objectives your students will achieve when you teach the course on The Ideal Customer Experience Journey as shown in the Course Book.
By the time you complete the course, you will be able to:
- Define what the customer experience is and why it's so important.
- Map the customer experience that you currently offer your customers so that you can identify weak areas that need improvement or areas where there are potential problems
- Describe the elements that make a good customer experience, as well as examples of these elements in real life.
- Re-create your business’s customer experience map so that you can make improvements at each point that will impact the experience as a whole
- Identify trouble areas you're likely to have in your map so that can figure out ways ahead of time to prevent the customer experience from breaking down
- Walk away from the course with goals, specific tasks, and deadlines for getting the improvements done.
Yes... absolutely!
You can work through the course yourself and be your own case study to share with your audience. You can document your steps, and share your feelings about each stage in your journey. When you've done it yourself you will find it easier to teach. Another way to teach The Ideal Customer Experience Journey if you don't have much experience in the area is to teach a beta cohort. This group of people understand they're working with you to test the program and will share their progress with you.
You will also find interviews with entrepreneurs that are experts in providing an exceptional customer experience can help fill any perceived knowledge gap.
Here at Content Sparks, we've given you everything you need to run your courses online virtually. However, you'll find the content is easy to adapt to an in-person training with some simple replacement of the virtual logistics, group coaching, or live seminar. Just have students do the action steps as small group and partner activities and then reconvene to debrief and discuss their results.
Many of our clients do amazing in-person events with our course kits, and you will too!
Yes! You can add in some personal coaching sessions (we recommend 4) and sell this in the $997-$1497 range. You can expand it to include a mastermind and charge up to $3,000 per person.
You could also turn this whole course into a VIP weekend, and deliver The Ideal Customer Experience Journey in person in a luxury venue
A little extra thought turns The Ideal Customer Experience Journey into a priceless high-ticket offer that gives a brilliant ROI and increased revenue for you.
Why Choose Content Sparks?
When it comes to selecting someone to help you create your courses, you have options. So why choose us? Here are 3 big reasons:
- Sales and Marketing Focus: We're specialists in sales and marketing courses, ensuring you get a product designed to deliver results.
- Exclusive Content: This course is crafted by our in-house team and exclusive to Content Sparks, guaranteeing quality and uniqueness.
- Proven Track Record: With over 30 years of experience, we've been creating courses that consistently deliver results for businesses big and small.
In short, when you choose Content Sparks, you're choosing an experienced partner committed to your success.
Get your license to The Ideal Customer Experience Journey: Only $297
100% No Risk Guarantee
Content Sparks is my go-to course content provider.
Sharyn is dedicated to delivering great content that can be used by just about anyone who wants to brand and deliver a course of their own. Content Sparks is my go-to course content provider. Thank you so much, Sharyn!
P.S. On the fence? Think about it this way...
There’s a risk-free guarantee... There's PROOF this works....
And since it's EASIER to do this than to do it all yourself, why not give it a shot?
P.P.S. If you don't buy this, will your business hit a plateau?
Will you continue to have to trade time for money?
Or will you have to work even more hours to increase revenue, maybe even at the expense of your personal life?
Don't let that happen to you.
Get this now, and let’s start growing your business today.