Cutting-Edge Customer Service
$147.00
Elevate your client’s customer service, transforming their business into a customer delight powerhouse that stands out in the market.
Customer service isn't just about responding to emails from customers. When done well, it will increase your sales, reduce refunds, and win the hearts and minds of your customers.
Exceptional customer service takes your customers from saying "okay let's try this" to telling others "oh-my-gosh, you must get this".
Every business wants raving fans, and offering cutting-edge customer service is how you get them!
But what exactly is involved in delivering this type of customer service? Well, it varies from each business to the next.
But, with our white label course kit on Cutting-Edge Customer Service, you have everything you need to teach your customers how to create a top-notch customer service culture within their own business! What's more, you'll love how easy this is for you to teach and sell.
Here's your students' Success Roadmap for Cutting-Edge Customer Service...
[Check out the Module Overviews below for more details on what you'll cover in the course.]
As you can see from the course roadmap, the course content is divided into separate modules so it can be quickly broken up to deliver sections over time – to avoid overwhelm and give time for implementation.
Plus, everything is editable and rebrandable.
So you can go through it yourself if you want to power-up your own customer service and competitive advantage.
AND, you can use the same materials to help your audience. When you do this you become your own case study for your course!
That's because when you purchase a license to our customizable (PLR) courses, you get the rights to:
- Edit the content any way you want
- Put your name and brand on, and
- Repurpose it into whatever media you want
Then use your new course to…
- Attract a flood of leads for your other products and services
- Expand your reputation as an expert with online courses, webinars, workshops, videos, and more
- Provide resources for your clients to help them get results (and win their lasting devotion)
- Create a nice new income stream with a paid program (it can even run on autopilot)
You'll be helping your audience delight every customer and stand out in their market.
And…. you'll be adding a major asset to your own business (a course!) that will take it to a whole new level too!
My coaching really took off!
Once I started to seriously use content from Content Sparks, my coaching results really took off (I increased the number of coaching clients 200% over 18 months), raising my prices twice in that time. Coaching areas with the most impact on clients’ business are social media/blogging and the customer journey. Since moving into publishing courses, I’m seeing steady growth in the business growth offering I’m focused on growing. I’m happy to move from group coaching to online courses. I know it’s doable!
Here's what you'll be teaching...
There are 4 modules in the course, with individual lessons, an introduction, and concluding action plan. The course can easily be delivered as a self-study eBook, membership site resource, online course, live workshop, or any other way you want.
Here's a summary of each module's learning outcomes:
Introduction
You'll start out with an overview of the course and what your students will learn, so that everyone is excited to jump in and get going.
Module 1 - What Your Customers Expect from You
There’s a lot riding on the standard of customer service you provide. So to start with, you need to know what your ideal customers are looking for and figure out how to give it to them.
In this first module, you'll help your students explore how today’s service demands impact their business, revisit their ideal customer profile, and take a look at their competitors’ customer service practices.
Module 2 - Your Customer Service Future
Tech advances mean that businesses have access to better tools to help customers. But automation doesn’t replace the human interaction people are increasingly seeking.
In Module 2, you’ll have your students delve into different methods and tools they could adopt to automate their customer service. They’ll also learn about ways to recruit and train customer service personnel so that they balance automation with the personal touch.
Module 3 - Develop A Customer Service Upgrade Plan
Now it’s time to bring that data together to create a path towards a more comprehensive customer service package for your students' businesses.
In Module 3, you’ll show your students how to prioritize cost-effective changes that elevate their customer service practices so that they anticipate and respond to demands at the level customers expect.
They'll then tie everything together by developing a practical plan to upgrade their customer service and wow their customers.
Module 4 - Conclusion & Next Steps
In this final module, you’ll teach some tips that will help your students continue to see the best results from their customer service upgrades.
You’ll also review the course and have your students plan their next action steps, so they can achieve the goals they set for this course.
And here's all the content you'll get!
Student Materials - to Learn & Take Action
* Student Course Book (7684 words, 52 pages) - which gives you content and activity instructions you can use to create a self-study course, eCourse, or online or offline workshop (You’d pay $2,000+ just to learn how to create a course like this, and you’d still have to spend months doing it yourself)
* Action Guide - 33-page guide which helps your students take action on what they learn, so you’ll have happy, successful customers
* Ideal Customer Profile - A 5-page worsheet to gather all hard and soft data together to create a revised (or new) profile of your students' target customer.
* Competitor Profile - A 28 page worksheet to gather comparative market information all in one place that shows a competitive profile for your students' top 3 competitors. This makes it easy to quickly see where they can have a competitive advantage in their customer service.
* Customer Service Datasheet - A 3 tab spreadsheet to collect and record all customer comments about customer service and competitors, so your students can quickly see where they need to upgrade their service.
* Upgrade Implementation Plan -A 10 page worksheet for your students to pull together all their work and create a plan for implementing cutting-edge customer service in their business.
* A 26 Page Summary Cheat Sheet - which you and your clients can quickly reference to save time, versus having to refer to the book every time (Customers love these!)
* 27 Colorful Graphics that are used in the course book and slideshow - which not only give a snapshot view of concepts, but also give your content some visual zing (in .pptx and .png)
* Course Overview Infographic - A visual overview of the course (in .pptx, .pdf, & .png)
* Course Roadmap - The student's journey through the course (.pptx, .pdf & .png)
Contents are delivered as .docx, pptx and .xls. Images are .pptx, .pdf & .png.
Here are a few ideas for using your content...
Frequently Asked Questions
Sure! You can see an excerpt from the Course Book HERE:
ContentSparks.com/CustomerService_Sample
And if you have more questions, you can always content us at support@contentsparks.com
The following are the learning objectives your students will achieve when you teach the course on Cutting-Edge Customer Service as shown in the Course Book.
By the time you complete the course, you will be able to:
- Recognize the customer service demands and expectations of today’s consumer and how that impacts your business
- Describe the customers who are the best fit for your business in light of changing circumstances
- Gather customer data and competitor intel to assess exactly what your target audience expects in your customer service
- Explore different methods and tools to raise your customer service game in the future so that you can introduce cuttingedge customer service
- Identify ways to recruit and train customer service personnel,giving your business the ability to provide customers with a personal response
- Prioritize cost-effective changes to elevate your customer service practices so that you anticipate and respond to demands at the level customers expect
- Develop a practical plan to upgrade your customer service and wow your customers
- Consolidate and implement your learning and plan future action steps so you can achieve the goals you set for this course
If you have an audience who wants to make more money or save money in their business, then Cutting-Edge Customer Service is right for your audience. If your audience wants to have delighted customers and raving fans who spread the word about their business, then Cutting-Edge Customer Service is an ideal course to teach them.
This course is perfect for those new to business as well as those more established. Where there are customers, customer service is essential!
For our long-time customers, you may have our previous course, Customer Service Excellence. That one came at customer service from a different angle, where students created a customer service 'manifesto'. We retired that program, so you can't purchase a license any longer, but we discovered, when we looked at potentially re-launching it, that customers wanted something that was even easier to implement.
Cutting-Edge Customer Service balances the gathering of intel on customer service expectations with the need to quickly elevate the level of service you deliver. We're confident that your audience will love it!
Yes... absolutely!
You can work through the course yourself and be your own case study to share with your audience. You can document your steps, and share your feelings about each stage in your journey. When you've done it yourself you will find it easier to teach. Another way to teach Cutting-Edge Customer Service if you don't have much experience in the area is to teach a beta cohort. This group of people understand they're working with you to test the program and will share their progress with you.
Here at Content Sparks, you'll find our content is robust and flexible. This means if you wish to teach it as group coaching, you can easily do that by teaching one module a week. You can also teach it as a seminar, in-person, or virtual event. Just remove any slides you don't need to teach it to your audience.
Here at Content Sparks, we've given you everything you need to run your courses online virtually. However, you'll find the content is easy to adapt to an in-person training with some simple replacement of the virtual logistics, group coaching, or live seminar. Just have students do the action steps as small group and partner activities and then reconvene to debrief and discuss their results.
Many of our clients do amazing in-person events with our course kits, and you will too!
Yes! You can add in some personal coaching sessions (we recommend 4) and sell this in the $997-$1497 range. You can expand it to include a mastermind and charge up to $3,000 per person.
You could also turn this whole course into a VIP weekend, and deliver Cutting-Edge Customer Service in person in a luxury venue
A little extra thought turns Cutting-Edge Customer Service into a priceless high-ticket offer that gives a brilliant ROI and increased revenue for you.
Here’s what coaches and business owners just like you have to say about Content Sparks:
Amazing community support, powerful and timely support
I have to say that I recently took part in a 10-day challenge that Sharyn and Content Sparks developed, and it moved me to complete a project I had been putting off for more than a year. Looking back, I feel that the amazing community support, powerful and timely support and an outstanding process guided me to successfully complete my project in the 10 days, something I didn't really think I could do. If you get the chance to take part in one of Sharyn's future challenges I recommend that you jump in. you'll be so glad you did!
I'm able to develop new programs quickly and professionally
Sharyn's materials help me to stay stealthy. I'm able to develop new programs quickly and professionally, always offering something new to my members and leaders, giving me tremendous edge in the market. My network is growing rapidly and I'm expanding into other cities. Now, as leaders plug into the system I've created, I'm able to help them grow their business as well.
Rapid Course Creation
It's a tremendous help to be able to reduce timeframes from 45 (days) to under a week. And that helps me secure more deals as well, because I can have that turnover time to be able to help support what the client needs, especially in these challenging times.
I now have a delicious buffet of the finest packages
With a lifetime in marketing, copywriting, and design, I find Content Sparks is the place to turn to shortcut my time required and ramp up my training products. I now have a delicious buffet of the finest packages, complete with checklists, worksheets, emails, ebooks, and PowerPoint decks. Starting from a blank screen is a waste of time. Starting with a Content Sparks package is priceless. On top of that, Sharyn Sheldon does thoughtful and responsive YouTube LIVES. If you haven't figured it out yet, I highly recommend Content Sparks.