Cutting-Edge Customer Service
Delight Every Customer & Stand Out in Your Market
With Cutting-Edge Customer Service, you’ll get everything you need to create your own webinar, workshop, lead magnet, or paid product that helps people delight their customers & stand out in their market.
Here's why you need to teach this topic...
Customer service isn't just about responding to emails from customers. When done well, it will increase your sales, reduce refunds, and win the hearts and minds of your customers.
Exceptional customer service takes your customers from saying "okay let's try this" to telling others "oh-my-gosh, you must get this".
Every business wants raving fans, and offering cutting-edge customer service is how you get them!
But what exactly is involved in delivering this type of customer service? Well, it varies from each business to the next.
But, with our white label course kit on Cutting-Edge Customer Service, you have everything you need to teach your customers how to create a top-notch customer service culture within their own business! What's more, you'll love how easy this is for you to teach and sell.
Here's your students' Success Roadmap for Cutting-Edge Customer Service...
[Check out the Module Overviews below for more details on what you'll cover in the course.]
As you can see from the course roadmap, the course content is divided into separate modules so it can be quickly broken up to deliver sections over time – to avoid overwhelm and give time for implementation.
Plus, everything is editable and rebrandable.
So you can go through it yourself if you want to power-up your own customer service and competitive advantage.
AND, you can use the same materials to help your audience. When you do this you become your own case study for your course!
That's because when you purchase a license to our customizable (PLR) courses, you get the rights to:
- Edit the content any way you want
- Put your name and brand on, and
- Repurpose it into whatever media you want
Then use your new course to…
- Attract a flood of leads for your other products and services
- Expand your reputation as an expert with online courses, webinars, workshops, videos, and more
- Provide resources for your clients to help them get results (and win their lasting devotion)
- Create a nice new income stream with a paid program (it can even run on autopilot)
You'll be helping your audience delight every customer and stand out in their market.
And…. you'll be adding a major asset to your own business (a course!) that will take it to a whole new level too!
Here's what you'll be teaching...
There are 4 modules in the course, with individual lessons, an introduction, and concluding action plan. The course can easily be delivered as a self-study eBook, membership site resource, online course, live workshop, or any other way you want.
Here's a summary of each module's learning outcomes:
You'll start out with an overview of the course and what your students will learn, so that everyone is excited to jump in and get going.
Module 1 - What Your Customers Expect from You
There’s a lot riding on the standard of customer service you provide. So to start with, you need to know what your ideal customers are looking for and figure out how to give it to them.
In this first module, you'll help your students explore how today’s service demands impact their business, revisit their ideal customer profile, and take a look at their competitors’ customer service practices.
Module 2 - Your Customer Service Future
Tech advances mean that businesses have access to better tools to help customers. But automation doesn’t replace the human interaction people are increasingly seeking.
In Module 2, you’ll have your students delve into different methods and tools they could adopt to automate their customer service. They’ll also learn about ways to recruit and train customer service personnel so that they balance automation with the personal touch.
Module 3 - Develop A Customer Service Upgrade Plan
Now it’s time to bring that data together to create a path towards a more comprehensive customer service package for your students' businesses.
In Module 3, you’ll show your students how to prioritize cost-effective changes that elevate their customer service practices so that they anticipate and respond to demands at the level customers expect.
They'll then tie everything together by developing a practical plan to upgrade their customer service and wow their customers.
Module 4 - Conclusion & Next Steps
In this final module, you’ll teach some tips that will help your students continue to see the best results from their customer service upgrades.
You’ll also review the course and have your students plan their next action steps, so they can achieve the goals they set for this course.
And here's all the content you'll get!
Contents are delivered as .docx, pptx and .xls. Images are .pptx, .pdf & .png.
Here are a few ideas for using your content...
FAQS About Customer Service
If you have an audience who wants to make more money or save money in their business, then Cutting-Edge Customer Service is right for your audience. If your audience wants to have delighted customers and raving fans who spread the word about their business, then Cutting-Edge Customer Service is an ideal course to teach them.
This course is perfect for those new to business as well as those more established. Where there are customers, customer service is essential!
For our long-time customers, you may have our previous course, Customer Service Excellence. That one came at customer service from a different angle, where students created a customer service 'manifesto'. We retired that program, so you can't purchase a license any longer, but we discovered, when we looked at potentially re-launching it, that customers wanted something that was even easier to implement.
Cutting-Edge Customer Service balances the gathering of intel on customer service expectations with the need to quickly elevate the level of service you deliver. We're confident that your audience will love it!
Here at Content Sparks, you'll find our content is robust and flexible. This means if you wish to teach it as group coaching, you can easily do that by teaching one module a week. You can also teach it as a seminar, in-person, or virtual event. Just remove any slides you don't need to teach it to your audience.
Yes. Every day, you come in contact with customer service - good, bad, or indifferent. Your observations and how you've experienced customer service mean that you can share this with your audience, and even position yourself as the go-to customer service person. I'll bet that you know a lot more about customer service than you thought, just from your own experience as a customer!
FAQS About Rebrandable Content
Your license gives you the rights to edit or cut up the content into sections, combine it with other content, or transform it to other media formats (such as audio, video, graphics, etc).
You can then share or sell the content with paid customers or prospects who have given you contact details.
The exception is the content meant for promotion, such as tweets, blog posts, and graphics. You can publish those freely anywhere on the web to drive traffic to your site and offers.
You are not allowed to sell or give away a license or the editable files to anyone else. That means you can NOT sell or share the Private Label Rights (PLR), Resell Rights, or Master Resell Rights to anyone.
Also, you are not allowed to publish the content freely on the web where anyone can read or download it, including free membership sites or forums. The exception is promotional materials, as mentioned above. This protects the value of your content.
You have the option to rewrite it if you choose, but it is not necessary. However, we recommend that you rewrite and add to any web-based content that you want found by search engines (like Google), so that it will rank higher in search engines. Adding value to existing content is also important, such as additional images, examples, stories, or lists of resources. By adding your own personal examples and experience, you'll boost your reputation and credibility exponentially.
Pricing your content is always a challenge and it depends on your own market. Some people charge $97 for a webinar series. Others add it to a $27/month paid membership program each month. And some have charged as much as $1997 for a full training program with coaching added.
Take a look at what competitors and similar businesses are charging in your industry. Then find your own middle ground based on how you want to position yourself.
We recommend that you never charge less than $27, depending on the length of the program, and charge more if you're adding live or video elements. Charge even more if you're adding coaching.
We have a number of tutorials and videos in our blog, as well as a list of our favorite resources we use in our own business.
Start by watching these tutorials:
And get ideas for resources to use here:
Click the button below to get your license to "Cutting-Edge Customer Service" now:
I'm able to develop new programs quickly and professionally
Sharyn's materials help me to stay stealthy. I'm able to develop new programs quickly and professionally, always offering something new to my members and leaders, giving me tremendous edge in the market. My network is growing rapidly and I'm expanding into other cities. Now, as leaders plug into the system I've created, I'm able to help them grow their business as well.
Thanks to Sharyn Sheldon and her crew at Content Sparks
Just want to give a huge shout-out of thanks to Sharyn Sheldon and her crew at Content Sparks…been reading over some of the material I picked up for my education biz and it's fantastic. It's like having a great script to work with and now as the actor/director it's my job to put my own spin on it…but isn't great to have the script to work from? Again, thanks a bunch for being so great at what you do!
Thanks to Content Sparks, I’ve been able to start a membership site
Thanks to Content Sparks, I’ve been able to start a membership site. I always wanted to do it, but never had the time. I’m charging $27 and $97 per month and am using Content Sparks products to drip new content each month. With 50 members at the $27/month right now, that's an additional $1,350/month right there, all from a $149 investment.
As you can see, Content Sparks course kits pack in a lot of value.
That’s because as sales and marketing course specialists, we develop top-notch material for you.
So you don’t have to spend months to research the topic, narrow down the key points, outline a logical flow, design learning activities, write all the content, develop worksheets and checklists, create the slideshow, design graphics, edit and proofread everything, and make it look professional.
And you don’t have to spend thousands of dollars to hire a team to do all of that for you.
Instead, you can easily and quickly create your own course…
With help from a company with a long track record of success…
You can earn more money, work fewer hours, and become the authority in your market.
All for significantly less than trying to do the same thing on your own.
Click the button below to get your license to "Cutting-Edge Customer Service" now:
I'm Sharyn Sheldon
I’m a passionate learner who is fanatical about well-written content, hates to waste time, and loves to share my knowledge with others. I’ve also spent over 25 years creating marketing and training programs for Fortune 500 companies, small businesses, and entrepreneurs.
During that time, I’ve built up my own flourishing businesses as a training consultant and then as a provider of brandable, ready-to-teach business and marketing courses. In other words, we create the courses and YOU get to teach them under YOUR name!