Dealing With Difficult People
$177.00
Provide your clients with effective strategies for handling difficult individuals, ensuring smoother interactions and healthier business relationships.
No client or potential client arrives at a coaching session or call with the intention of being difficult. No customer contacts you with the sole purpose of ruining your day by being difficult. And no team member thinks to themselves, "what can I do to be extra difficult for her today?"
With so much going on in their lives, all their angst and frustration can spill over. Onto you. And that's not a pleasant situation. But we can be quick to label others without understanding what’s going on for them or unpacking our own feelings. That's what really makes them "difficult".
If only you had the skills to deal with difficult people without adding to your own stress and frustration...
Maybe you already have some of the pieces you need to teach these skills and you just need to plug the gaps?
Perhaps you've never created an online course before but have the experience of dealing with difficult people, and you want to teach this to your audience?
Or maybe you know that lots of people have trouble handling difficult people and this is a great opportunity to help them!
If any of those are true, then our white label course on Dealing with Difficult People is perfect for you!
Here's your students' Success Roadmap...
[Check out the Module Overviews below for more details on what you'll cover in the course.]
The ability to diffuse a tense or fraught situation is a highly sought-after skill. And it's one that your audience needs to learn so they're ready for their first tough experience. Because, without this skill, they'll think they're bad at business or that they shouldn't even have a business.
Our ready-to-go program is divided into separate modules so it can be quickly broken up to deliver sections over time – to avoid overwhelm and give time for implementation.
And everything is editable and rebrandable.
So you can go through it yourself if you want to power-up your own skills,
AND, you can use the same materials to help your audience.
That's because when you purchase a license to our customizable courses (PLR), you get the rights to:
- Edit the content any way you want
- Put your name and brand on, and
- Repurpose it into whatever media you want
Then use your new course to…
- Attract a flood of leads for your other products and services
- Expand your reputation as an expert with online courses, webinars, workshops, videos, and more
- Provide resources for your clients to help them get results (and win their lasting devotion)
- Create a nice new income stream with a paid program (it can even run as evergreen)
You'll be helping your audience manage and diffuse challenging situations, turning negative circumstances into positive outcomes, and increasing their customer loyalty.
And…. you'll be adding a major asset to your own business (a course!) that will take it to a whole new level too!
Here's what you'll be teaching...
There are 4 modules in the course, with individual lessons, an introduction, and concluding action plan. The course can easily be delivered as a self-study eBook, membership site resource, online course, live workshop, or any other way you want.
Here's a summary of each module's learning outcomes:
Introduction
You'll start out with an overview of the course and what your students will learn, so that everyone is excited to jump in and get going.
Module 1 – Who Do You Find “Difficult”?
It's critical to recognize that it isn’t the whole person who is “difficult,” and a situation only becomes difficult because the person on the receiving end perceives it as such.
In this first module, you'll help your students identify what behaviors they find difficult and why, so that they can understand and manage these situations more effectively.
Module 2 – How to Manage Difficult Situations
Now that you’ve identified the situations you find most challenging and why, you need to find ways to move forward and perform better when faced with them.
In Module 2, you’ll have your students implement a 7-Step Process for handling any situation they perceive as difficult in a calm and respectful way.
Module 3 – Dealing with Extreme Emotions
In some situations, people’s emotions get the better of them and these can be the most difficult to manage.
In Module 3, you’ll teach your students how they can manage the two most common scenarios: someone who’s aggressive and someone who’s upset. They’ll learn specific tactics to use in these cases if they find them difficult.
Module 4 - Conclusion and Next Steps
In this final module, you’ll teach some additional tips so that your students can continue to see the best results from their skills of managing challenging situations.
You’ll also review the course and have your students plan their next action steps, so they can achieve the goals they set for this course.
And here's all the content you'll get!
Student Materials - to Learn & Take Action
* Student Course Book (7086 words, 49 pages) - which gives you content and activity instructions you can use to create a self-study course, eCourse, or online or offline workshop (You’d pay $2,000+ just to learn how to create a course like this, and you’d still have to spend months doing it yourself)
* Action Guide - 33-page guide which helps your students take action on what they learn, so you’ll have happy, successful customers
* Case Study Review - An 8-page worksheet with suggested ways to deal with the case studies in the course, so your students can compare the suggestions with their own responses.
* A 21 Page Summary Cheat Sheet - which you and your clients can quickly reference to save time, versus having to refer to the book every time (Customers love these!)
* 24 Colorful Graphics that are used in the course book and slideshow - which not only give a snapshot view of concepts, but also give your content some visual zing (in .pptx and .png)
* Course Overview Infographic - A visual overview of the course (in .pptx, .pdf, & .png)
* Course Roadmap - The student's journey through the course (.pptx, .pdf & .png)
Contents are delivered as .docx, pptx and .xls. Images are .pptx, .pdf & .png.
Here are a few ideas for using your content...
Frequently Asked Questions
Sure! You can see an excerpt from the Course Book HERE:
ContentSparks.com/DifficultPeople_Sample
And if you have more questions, you can always content us at support@contentsparks.com
The following are the learning objectives your students will achieve when you teach the course on Dealing with Difficult People as shown in the Course Book.
By the time you complete the course, you will be able to:
- Identify what behaviors you personally find difficult and why, so that you can understand and manage these situations more effectively
- Implement a 7-Step Process for handling any situation you perceive as difficult in a calm and respectful way
- Use proven tactics to manage aggressive situations so that they don’t escalate and you reach a resolution with the other person
- Apply proven tactics to deal with an emotional person so that they’re calm enough to interact with you as you seek a solution to their problem
- Consolidate and implement your learning and plan future action steps so you can achieve the goals you set for this course
If your audience interacts with people then this is a must-have skill!
If your audience never interacts with a person ever, then this is superfluous to their needs.
Whether it's a customer-facing role, a sales role, a coaching or training role, or a leadership role, the same skills are required to deal with a difficult person.
Overcoming sales objections can certainly be difficult, but it's not the same as the everyday interpersonal skills of dealing with difficult people. There are lots of other tactics for overcoming sales objections that we teach in that course too.
Sure, you might get a potential customer who goes on the attack. In that case, you'll be able to use the tactics for dealing with difficult people to manage that situation.
The two courses work quite well together for anyone in business since you can help salespeople deal with difficult prospects by learning the skills for dealing with difficult people.
Yes... absolutely!
You can work through the course yourself and be your own case study to share with your audience. You can document your steps, and share your feelings about each stage in your journey. When you've done it yourself you will find it easier to teach. Another way to teach Dealing with Difficult People if you don't have much experience in the area is to teach a beta cohort. This group of people understand they're working with you to test the program and will share their progress with you.
Here at Content Sparks, we've given you everything you need to run your courses online virtually. However, you'll find the content is easy to adapt to an in-person training with some simple replacement of the virtual logistics, group coaching, or live seminar. Just have students do the action steps as small group and partner activities and then reconvene to debrief and discuss their results.
Many of our clients do amazing in-person events with our course kits, and you will too!
Yes! You can add in some personal coaching sessions (we recommend 4) and sell this in the $997-$1497 range. You can expand it to include a mastermind and charge up to $3,000 per person.
You could also turn this whole course into a VIP weekend, and deliver Dealing with Difficult People in person in a luxury venue
A little extra thought turns Dealing with Difficult People into a priceless high-ticket offer that gives a brilliant ROI and increased revenue for you.
Not sure about the value of our done-for-you course content?
Here’s what coaches and business owners just like you have to say about Content Sparks:
It saved me at least $50,000 worth of my time.
I used Content Sparks products to create a lead magnet for $37 intro coaching calls. With one solo ad, I got 123 emails and 65 phone numbers of prospects. Now it's up to me to call them! [In addition], I was blown away with the quality. It saved me at least $50,000 worth of my time.
Thanks to Sharyn Sheldon and her crew at Content Sparks
Just want to give a huge shout-out of thanks to Sharyn Sheldon and her crew at Content Sparks…been reading over some of the material I picked up for my education biz and it's fantastic. It's like having a great script to work with and now as the actor/director it's my job to put my own spin on it…but isn't great to have the script to work from? Again, thanks a bunch for being so great at what you do!
I've been a customer/fan ever since
My training and coaching practice is more profitable and less stressful because of Content Sparks. I searched the internet for private label content solutions to avoid starting from scratch every time I had an idea for a new product. Luckily one deep SEO rabbit hole led me to Sharyn's excellent site, and I've been a customer/fan ever since. I use the courses to power my private coaching, membership sites, and premium value workshops. Content Sparks has researched, written, and packaged the best business fundamentals, so you don't have to. These resources have saved me time and earned back my investment.
Your Investment
As you can see, Content Sparks course kits pack in a lot of value.
That’s because as sales and marketing course specialists, we develop top-notch material for you.
So you don’t have to spend months to research the topic, narrow down the key points, outline a logical flow, design learning activities, write all the content, develop worksheets and checklists, create the slideshow, design graphics, edit and proofread everything, and make it look professional.
And you don’t have to spend thousands of dollars to hire a team to do all of that for you.
Instead, you can easily and quickly create your own course…
With help from a company with a long track record of success…
You can earn more money, work fewer hours, and become the authority in your market.
All for significantly less than trying to do the same thing on your own.