Customer Onboarding: After the Sale
$297.00
Teach your clients how to maximize customer satisfaction and retention with an exceptional post-purchase experience. Our brandable, customizable course gives you all the content you need to TEACH and SELL your own program on customer onboarding, including:
- Course Book and Cheat Sheet
- Action Guide
- Slideshow with Speaking Notes
- Lead Generation Sales Funnel Content
- And more!
Want to offer a unique and cutting-edge customer service course?
Teach Small Businesses How to Maximize their customers' success and retention with an Exceptional Post-Purchase Experience
Here's why your students will love Customer Onboarding: After the Sale...
It's what you do after you close a sale that makes the difference between a satisfied, loyal customer and one who never comes back.
Many marketers are so focused on getting more leads and closing sales that they forget that...
What comes after the sale is the most important part of running a successful business.
They create top-notch products and services and put well-planned marketing systems in place to sell them. But then they drop the ball when it comes to making sure their customers get the promised results.
Business owners who excel at building lasting customer relationships use a process called 'customer onboarding' to make sure their customers get exactly what they expected from their purchase... and more.
They look at what results their customers want, and then...
They make sure every little detail that happens after a sale helps customers achieve success.
Sounds complicated? Don't worry. It's just a matter of following a series of steps to lay out a plan.
That's where our brandable, done-for-you course on customer onboarding comes in…
It's a ready-to-teach program that walks you step-by-step through all the elements that you need to maximize your customers' success, satisfaction, and retention with an exceptional post-purchase experience.
NOTE: This course is different from The Ideal Customer Experience Journey, which deals with the entire experience a customer has with your business from first hearing about you to making a purchase and beyond. Customer Onboarding is focused solely on the post-purchase process you give customers, so it goes into much more detail on that part of a customer's experience.
Get 'Customer Onboarding: After the Sale' Now!
The best part?
When you purchase a license to Customer Onboarding: After the Sale, you’ll get the rights to edit the content any way you want, put your name and brand on, and repurpose it into whatever format you want.
You'll also benefit from our 30+ years of instructional design experience, so you can teach your new course with confidence!
Why should you use a Ready-to-Go Course from Content Sparks?
Hands-On Learning:
Your students will dive right into each topic with practical, step-by-step activities.
Immediate Application:
They'll use what they learn right away in their business, so you'll give them fast results from your course.
Fully Customizable:
It's easy for you to make each course your own by tailoring it to your brand and your clients' needs.
Flexible Use:
Ideal for online courses, webinars, live workshops, or one-on-one sessions.
And when you add a course like this to your offers, you'll be able to:
Add an Income Stream
Use it as a standalone product, part of a larger package or membership site, or even in a sales funnel that leads to other offers.
Become a Trusted Advisor
You won't just be spouting theory, like some course creators. Your students will take immediate action to apply what they learn to their business.
Deepen Client Relationships
By delivering training that makes a tangible difference, your students will sing your praises and want to work with you again and again.
You'll find more details of what you'll teach and all the materials you'll get further down the page.
Ready to get started right away?
Click the add to cart button below to get your license and lead the way in helping your clients integrate proven customer onboarding strategies:
Get 'Customer Onboarding: After the Sale' Now!
NOTE: You'll see a page after you add this course to your cart with the options to add other course-enhancing content.
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A game-changer for me and my clients!
Your products have been a game-changer for me and my clients! The content is amazing and thorough, and you get a lot more for your money than some of the other PLR products I've purchased!
Thanks to Content Sparks, I’ve been able to start a membership site
Thanks to Content Sparks, I’ve been able to start a membership site. I always wanted to do it, but never had the time. I’m charging $27 and $97 per month and am using Content Sparks products to drip new content each month. With 50 members at the $27/month right now, that's an additional $1,350/month right there, all from a $149 investment.
Here's the specifics of what you'll teach and what your students will do in the course:
Introduction
You'll start out with an overview of the course and what your students will learn, so that everyone is excited to jump in and get going. This module will help motivate your students to focus on the real reasons they want to create a customer onboarding program.
Module 1 - The Importance of Customer Onboarding in Your Sales Cycle
Next, you'll introduce your customers to the concept of onboarding and the essential role it plays in their business, no matter what product or service they're selling.
In Module 1, you'll explain to your students the value and necessity of having a structured customer onboarding process to aid in customer retention and future sales.
Module 2 – Plan Your Customer Onboarding Process
Now that they've completely bought into the importance of onboarding, you'll teach your students the steps to follow for planning out the big picture and the details of a consistent onboarding plan, so they can identify exactly what they need to do and when.
In Module 2, you'll show your students how to follow a proven step-by-step process for developing a customer onboarding program.
Module 3 - Set Up Your Customer Onboarding (The First 30 Days)
Your students can now take their plan from the previous module and outline the exact content they need for the first weeks after a sale, including items they can automate.
In Module 3, you'll teach your students how to create a system for the first few weeks post-purchase and you'll have them draft the content that their customers will receive immediately after their purchase, including deciding how it will be delivered.
Module 4 – Create Your Process for the Next Few Months & Beyond
Onboarding timelines vary based on what's being sold, so you'll also discuss ways your students can continue engaging their customers, supporting success, and encouraging additional sales and referrals.
In Module 4, you'll have your students outline the next steps in the months following a purchase that they can automate to keep engaged with their customer for future sales.
Module 5 – Common Mistakes to Avoid with Onboarding
Nothing ever goes smoothly the first time, but why not minimize the risk? So before your students implement their onboarding program, you'll discuss the mistakes that could derail their customers' onboarding. You'll explore a variety of potential pitfalls, so your students can prevent confusion or dissatisfaction with their products.
In Module 5, you'll have your students identify the common mistakes in the first stages of the client onboarding process and how they will avoid them.
Module 6 - Next Steps
Finally, you'll give some parting tips as you review what your students learned and guide them through putting together a final action plan for implementing their new onboarding process.
You'll also give your students time to review the course, helping them to consolidate and implement their learning and plan future action steps, so they can achieve the goals they set for this course.
Get your license to Customer Onboarding: After the Sale:
And to teach the course above, here’s exactly what you’ll get in Customer Onboarding: After the Sale:
With this ready-to-go course, you'll get all of the following brandable, customizable materials to teach and sell your course:
- 3 More Mistakes to Avoid During Customer Onboarding (291 words)
- Use These Tech Tools to Improve Customer Onboarding (326 words)
- Can You Outsource Customer Onboarding? (309 words)
- How to Level-Up Your Onboarding Content (307 words)
- How to Deal with Unhappy Customers During Onboarding (333 words)
- Are you ready to boost customer retention and repeat sales? (167 words)
- The Key Metrics to Track for Customer Onboarding Success (301 words)
- Are You Sending These Key Emails to Your Customers Post-Purchase? (305 words)
- Are You Using Automation to Maximize Your Onboarding Efforts? (317 words)
- Using Feedback to Improve Your Customer Onboarding Experience (306 words)
- 3 Strategies to Turn First-Time Buyers into Repeat Customers (300 words)
- Want to get results faster? (479 words)
- Why It’s Essential to Have a Customer Onboarding Plan (445 words)
- How Do You Know If Your Customer Onboarding Plan is Successful? (491 words)
- Send Your Customer These Emails Post-Purchase (509 words)
- Customer Onboarding Doesn’t End After 30 Days (529 words)
- 5 Common Customer Onboarding Mistakes and How to Avoid Them (547 words)
Here’s what business owners just like you have to say about Content Sparks:
I instantly recognized the value
I've been around the block when it comes to designing courses, and I instantly recognized the value in what they were offering.... I decided to take the plunge with Content Sparks' materials by using their Time Management course as my guinea pig. And guess what? I was able to customize and create the online course in just a week! I launched it to my email list for $47, and sold 21 courses over four days, earning nearly $1,000. Now, I've bumped up the price to $97 and plan to use this course as an upsell. It's been a win-win situation.
I've been a customer/fan ever since
My training and coaching practice is more profitable and less stressful because of Content Sparks. I searched the internet for private label content solutions to avoid starting from scratch every time I had an idea for a new product. Luckily one deep SEO rabbit hole led me to Sharyn's excellent site, and I've been a customer/fan ever since. I use the courses to power my private coaching, membership sites, and premium value workshops. Content Sparks has researched, written, and packaged the best business fundamentals, so you don't have to. These resources have saved me time and earned back my investment.
Frequently Asked Questions
Does your audience of customers? Then yes, it's right for them.
Does your audience plan to have customers? Then, yes, it's also right for them!
No matter whether they're already starting out or they have an established business, your audience needs to think about what their customers will experience right after they've made a purchase. Otherwise, they risk losing those customers before they've even had a chance to make an impression. And since most businesses don't have a good customer onboarding experience, your audience can gain a competitive advantage right away!
Sure! You can see an excerpt from the Course Book HERE:
ContentSparks.com/CustOnboarding_Sample
And if you have more questions, you can always content us at support@contentsparks.com
The following are the learning objectives your students will achieve when you teach the course on Customer Onboarding: After the Sale as shown in the Course Book.
By the time you complete the course, you will be able to:
- Explain the value and necessity of having a structured customer onboarding process to aid in customer retention and future sales
- Follow a step-by-step process for developing a customer onboarding program
- Create a system for the first few weeks after purchase to ensure customer satisfaction and successful use of your product or service
- Draft the content customers will receive after their purchase and how it will be delivered
- Outline the next steps in the months following a purchase that you can automate to keep engaged with your customer for future sales
- Identify the common mistakes in the first stages of the client onboarding process and how you will avoid them.
The Ideal Customer Experience Journey deals with the entire experience a customer has with your business from first hearing about you to making a purchase and beyond.
Customer Onboarding is focused solely on the post-purchase process you give customers, so it goes into much more detail on that part of a customer's experience.
You could easily make the two programs part of a larger curriculum 🙂
Yes... absolutely!
You can work through the course yourself and be your own case study to share with your audience. You can document your steps, and share your feelings about each stage in your journey. When you've done it yourself you will find it easier to teach.
Another way to teach Customer Onboarding: After the Sale if you don't have much experience in the area is to teach a beta cohort. This group of people understand they're working with you to test the program and will share their progress with you.
Here at Content Sparks, we've given you everything you need to run your courses online virtually.
However, you'll find the content is easy to adapt to an in-person training with some simple replacement of the virtual logistics, group coaching, or live seminar.
Just have students do the action steps as small group and partner activities and then reconvene to debrief and discuss their results. Depending on time needed for action steps, you may want to divide the course into multiple sessions.
And make sure they arrive with any materials or tools they need in order to complete action steps - such as their laptop!
Many of our clients do amazing in-person events with our course kits, and you will too.
Yes! You can add in some personal coaching sessions (we recommend 4) and sell this in the $997-$1497 range. You can expand it to include a mastermind and charge up to $3,000 per person.
You could also turn this whole course into a VIP weekend, and deliver Customer Onboarding: After the Sale in person in a luxury venue.
A little extra thought turns Customer Onboarding: After the Sale into a priceless high-ticket offer that gives a brilliant ROI and increased revenue for you.
Anything about customer service would be more valuable with the Customer Onboarding: After the Sale course added in.
Check out Generate Multiple Income Streams to see related courses you can put together to create the perfect curriculum for your audience.
Why Choose Content Sparks?
When it comes to selecting someone to help you create your courses, you have options. So why choose us? Here are 3 big reasons:
- Sales and Marketing Focus: We're specialists in sales and marketing courses, ensuring you get a product designed to deliver results.
- Exclusive Content: This course is crafted by our in-house team and exclusive to Content Sparks, guaranteeing quality and uniqueness.
- Proven Track Record: With over 30 years of experience, we've been creating courses that consistently deliver results for businesses big and small.
In short, when you choose Content Sparks, you're choosing an experienced partner committed to your success.
Get your license to Customer Onboarding: After the Sale: Only $297
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This is first-rate stuff—highly recommended
When it comes to premium customizable content, look no further than Sharyn's suite of products. This is beautifully researched and exquisitely crafted material. Even if you don't end up modifying and rebranding it for your own business, you're guaranteed to find the content itself incredibly useful. Sharyn's trainings drive even greater value into the customer equation; don't miss them. I've been in marketing for over three decades, and Sharyn and her team continue to impress me with each new release.
This is first-rate stuff—highly recommended. Period.
P.S. Still on the fence? Consider this...
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...or you could start teaching this high-impact course tomorrow.
Save time, grow your business, and help your clients build lasting relationships.
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