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Cutting-Edge Customer Service


 Use our ‘done-for-you' content to create your own eBook, online course, or expert learning resource on how to…

Delight Every Customer & Stand Out in Your Market.

Just add your insights, rebrand it, and share or sell for 100% profit!


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Cutting-Edge Customer Service

Delight Every Customer & Stand Out in Your Market

With Cutting-Edge Customer Service, you’ll get everything you need to create your own webinar, workshop, lead magnet, or paid product that helps people delight their customers & stand out in their market.

Here's why you need to teach this topic...

Customer service isn't just about responding to emails from customers. When done well, it will increase your sales, reduce refunds, and win the hearts and minds of your customers. 

Exceptional customer service takes your customers from saying "okay let's try this" to telling others "oh-my-gosh, you must get this". 

Every business wants raving fans, and offering cutting-edge customer service is how you get them! 

But what exactly is involved in delivering this type of customer service? Well, it varies from each business to the next.

But, with our white label course kit on Cutting-Edge Customer Service, you have everything you need to teach your customers how to create a top-notch customer service culture within their own business! What's more, you'll love how easy this is for you to teach and sell.

Here's your students' Success Roadmap for Cutting-Edge Customer Service...

Cutting Edge Customer Service Course Roadmap Branded

[Check out the Module Overviews below for more details on what you'll cover in the course.]

 As you can see from the course roadmap, the course content is divided into separate modules so it can be quickly broken up to deliver sections over time – to avoid overwhelm and give time for implementation.

Plus, everything is editable and rebrandable.

So you can go through it yourself if you want to power-up your own customer service and competitive advantage.

AND, you can use the same materials to help your audience. When you do this you become your own case study for your course!

That's because when you purchase a license to our customizable (PLR) courses, you get the rights to:

  • Edit the content any way you want
  • Put your name and brand on, and
  • Repurpose it into whatever media you want

Then use your new course to…

  • Attract a flood of leads for your other products and services
  • Expand your reputation as an expert with online courses, webinars, workshops, videos, and more
  • Provide resources for your clients to help them get results (and win their lasting devotion)
  • Create a nice new income stream with a paid program (it can even run on autopilot)

You'll be helping your audience delight every customer and stand out in their market. 

And…. you'll be adding a major asset to your own business (a course!) that will take it to a whole new level too!

Here's what you'll be teaching...

There are 4 modules in the course, with individual lessons, an introduction, and concluding action plan. The course can easily be delivered as a self-study eBook, membership site resource, online course, live workshop, or any other way you want.

Here's a summary of each module's learning outcomes:


You'll start out with an overview of the course and what your students will learn, so that everyone is excited to jump in and get going.

Module 1 - What Your Customers Expect from You

There’s a lot riding on the standard of customer service you provide. So to start with, you need to know what your ideal customers are looking for and figure out how to give it to them.

In this first module, you'll help your students explore how today’s service demands impact their business, revisit their ideal customer profile, and take a look at their competitors’ customer service practices.

  • Lesson 1: Customer Service Positioning - In Lesson 1, you'll discuss the customer service demands and expectations of today’s consumer and how that impacts their business.
  • Lesson 2: Do You Still Know Your Customers? - In Lesson 2, you'll walk through how your students can describe the customers who are the best fit for their business in light of changing circumstances. This is an important activity to do or revisit, even if your students already have an Ideal Customer Profile.
  • Lesson 3: Gather Competitor Intel - In Lesson 3, you'll show your students how to gather customer data and competitor intel to assess exactly what their target audience expects in their customer service, including what they're happy with and what is frustrating them.

Module 2 - Your Customer Service Future

Tech advances mean that businesses have access to better tools to help customers. But automation doesn’t replace the human interaction people are increasingly seeking.

In Module 2, you’ll have your students delve into different methods and tools they could adopt to automate their customer service. They’ll also learn about ways to recruit and train customer service personnel so that they balance automation with the personal touch.

  • Lesson 1: The Customer Service Landscape - In Lesson 1, you'll show your students how to explore different methods and tools to raise their customer service game in the future so that they can introduce cutting-edge customer service. 
  • Lesson 2: Live Interaction - In Lesson 2, you'll discuss how your students can identify ways to recruit and train customer service personnel, giving their business the ability to provide customers with a personal response. 

Module 3 - Develop A Customer Service Upgrade Plan

Now it’s time to bring that data together to create a path towards a more comprehensive customer service package for your students' businesses.

In Module 3, you’ll show your students how to prioritize cost-effective changes that elevate their customer service practices so that they anticipate and respond to demands at the level customers expect.

They'll then tie everything together by developing a practical plan to upgrade their customer service and wow their customers.

Module 4 - Conclusion & Next Steps 

In this final module, you’ll teach some tips that will help your students continue to see the best results from their customer service upgrades.

You’ll also review the course and have your students plan their next action steps, so they can achieve the goals they set for this course.

And here's all the content you'll get!

Customer Service Sales Page Gif
Student Materials
  • Course Book (7684 words, 52 pages) – All the content and activity instructions you need to create a comprehensive self-study eBook, online course, bonus resource, or handout for a live workshop (Value $1997).
  • Action Guide (33 pages) – A complete set of worksheets which helps your students take action on what they learn in the Course Book, so you’ll have happy, successful students.
  • Ideal Customer Profile (5 pages) – To gather all hard and soft data together to create a revised (or new) profile of your students' target customer.
  • Competitor Profile (28 pages) – To gather comparative market information all in one place that shows a competitive profile for your students' top 3 competitors. This makes it easy to quickly see where they can have a competitive advantage in their customer service.
  • Customer Service Datasheet (3 tabs) – To collect and record all customer comments about customer service and competitors, so your students can quickly see where they need to upgrade their service.
  • Upgrade Implementation Plan (10 pages) – For your students to pull together all their work and create a plan for implementing cutting-edge customer service in their business.
  • Summary Cheat Sheet (4066 words, 26 pages) which includes the main takeaways, key points, and action steps from the course. You and your students can use it as a quick reference to save time, versus having to refer to the course book every time. (TIP: Our customers love using the cheat sheet to identify what they want to customize in the course, and for sales copy snippets.)
  • Graphics (27 colorful graphics that are used in the course book and slideshow, .pdf, .ppt & .png). These give a snapshot view of concepts, as well as adding some visual zing.
  • Course Overview Infographic –  A 1-page at-a-glance visual of the course, so your students always know where they are in their progress (.pptx, .pdf & .png).
  • Course Roadmap Infographic – A 1-page at-a-glance visual of their path through the course (.pptx, .pdf & .png).
Instructor Materials
  • Slideshow (144 Slides) – Ready to fire up your recording software or share on webinars, online classrooms, and live presentations or workshops (Takes at least a day to create or $600 to outsource).
  • Speaker Notes (in Slide Notes below slides) – Use the script under the slides (in the .pptx) to guide your presentations and recording. Ready to customize for your language.
  • Top Ways to Deliver Your Training Program Use our tips for picking the best way to deliver your course, based on your audience and your own skills.
  • Instructions for using your new content Step-by-step tips for getting started, customizing, and repurposing your content.
Lead Generation Materials
  • Social Media Posts (10 Tips for sharing on social media) – Use these to get more traffic to your content

Contents are delivered as .docx, pptx and .xls. Images are .pptx, .pdf & .png.

Here are a few ideas for using your content...

  • Use a section of the content as a free giveaway to get more email subscribers on your list
  • Use the slides and speaking notes to run a webinar. Then follow up with paid coaching or consulting sessions
  • Customize and sell your own ecourse and follow it up with additional coaching or more in-depth training on each sub-topic.
  • Use sections of the content for an autoresponder series that pre-sells the entire course, all combined as a paid ebook, webinar, or live workshop.
  • Use the slides and speaker notes to create a video series for your clients, with the worksheets as downloads to accompany each video.
  • Add the content to your paid membership site as a valuable learning resource
  • Share the graphics, infographics, and tweets on social media to promote the course (paid or as a lead magnet), or just to drive traffic to your site
  • Combine this course with other courses at Content Sparks to create a longer educational series or curriculum

FAQS About Customer Service 

Is Cutting-Edge Customer Service right for my audience?

If you have an audience who wants to make more money or save money in their business, then Cutting-Edge Customer Service is right for your audience. If your audience wants to have delighted customers and raving fans who spread the word about their business, then Cutting-Edge Customer Service is an ideal course to teach them.

This course is perfect for those new to business as well as those more established.  Where there are customers, customer service is essential!

What's the difference between this customer service course and one that you sold previously?

For our long-time customers, you may have our previous course, Customer Service Excellence. That one came at customer service from a different angle, where students created a customer service 'manifesto'. We retired that program, so you can't purchase a license any longer, but we discovered, when we looked at potentially re-launching it, that customers wanted something that was even easier to implement.  

Cutting-Edge Customer Service balances the gathering of intel on customer service expectations with the need to quickly elevate the level of service you deliver. We're confident that your audience will love it!

Can this be group coaching?

Here at Content Sparks, you'll find our content is robust and flexible. This means if you wish to teach it as group coaching, you can easily do that by teaching one module a week. You can also teach it as a seminar, in-person, or virtual event.  Just remove any slides you don't need to teach it to your audience.

I don't have any customer service experience. Can I still teach this?

Yes. Every day, you come in contact with customer service - good, bad, or indifferent. Your observations and how you've experienced customer service mean that you can share this with your audience, and even position yourself as the go-to customer service person. I'll bet that you know a lot more about customer service than you thought, just from your own experience as a customer!

FAQS About Rebrandable Content

What does my license allow me to do with my Content Sparks content?

Your license gives you the rights to edit or cut up the content into sections, combine it with other content, or transform it to other media formats (such as audio, video, graphics, etc).

You can then share or sell the content with paid customers or prospects who have given you contact details.

The exception is the content meant for promotion, such as tweets, blog posts, and graphics. You can publish those freely anywhere on the web to drive traffic to your site and offers.

What am I NOT allowed to do with my Content Sparks content?

You are not allowed to sell or give away a license  or the editable files to anyone else. That means you can NOT sell or share the Private Label Rights (PLR), Resell Rights, or Master Resell Rights to anyone.

Also, you are not allowed to publish the content freely on the web where anyone can read or download it, including free membership sites or forums. The exception is promotional materials, as mentioned above. This protects the value of your content.

Do I have to rewrite the content?

You have the option to rewrite it if you choose, but it is not necessary. However, we recommend that you rewrite and add to any web-based content that you want found by search engines (like Google), so that it will rank higher in search engines. Adding value to existing content is also important, such as additional images, examples, stories, or lists of resources. By adding your own personal examples and experience, you'll boost your reputation and credibility exponentially.

What should I charge for the content once I've made it into a product?

Pricing your content is always a challenge and it depends on your own market. Some people charge $97 for a webinar series. Others add it to a $27/month paid membership program each month. And some have charged as much as $1997 for a full training program with coaching added.

Take a look at what competitors and similar businesses are charging in your industry. Then find your own middle ground based on how you want to position yourself.

We recommend that you never charge less than $27, depending on the length of the program, and charge more if you're adding live or video elements. Charge even more if you're adding coaching.

If I want to set up a sales funnel, how do I get started?

We have a number of tutorials and videos in our blog, as well as a list of our favorite resources we use in our own business.

Start by watching these tutorials:

==> Profiting from Content: Basic Funnel Set Up for Beginners

==> How to Quickly Customize Your Content

And get ideas for resources to use here:

==> Resources I Use in My Business

How can I get help if I need it?

You can always contact our support desk here:


You should expect an answer within 24 hours, except on weekends.

Click the button below to get your license to "Cutting-Edge Customer Service" now:

Michael Bridgman Course Creator

Thanks to Sharyn Sheldon and her crew at Content Sparks

Just want to give a huge shout-out of thanks to Sharyn Sheldon and her crew at Content Sparks…been reading over some of the material I picked up for my education biz and it's fantastic. It's like having a great script to work with and now as the actor/director it's my job to put my own spin on it…but isn't great to have the script to work from? Again, thanks a bunch for being so great at what you do!

Tamara Patzer

Thanks to Content Sparks, I’ve been able to start a membership site

Thanks to Content Sparks, I’ve been able to start a membership site. I always wanted to do it, but never had the time. I’m charging $27 and $97 per month and am using Content Sparks products to drip new content each month. With 50 members at the $27/month right now, that's an additional $1,350/month right there, all from a $149 investment.

Javontae Williams Owner, Red and Brown Lifestyle Media

I've been a customer/fan ever since

My training and coaching practice is more profitable and less stressful because of Content Sparks. I searched the internet for private label content solutions to avoid starting from scratch every time I had an idea for a new product. Luckily one deep SEO rabbit hole led me to Sharyn's excellent site, and I've been a customer/fan ever since. I use the courses to power my private coaching, membership sites, and premium value workshops. Content Sparks has researched, written, and packaged the best business fundamentals, so you don't have to These resources have saved me time and earned back my investment.

Your Investment

As you can see, Content Sparks course kits pack in a lot of value.

That’s because as sales and marketing  course specialists, we develop top-notch material for you.

So you don’t have to spend months to research the topic, narrow down the key points, outline a logical flow, design learning activities, write all the content, develop worksheets and checklists, create the slideshow, design graphics, edit and proofread everything, and make it look professional.

And you don’t have to spend thousands of dollars to hire a team to do all of that for you.

Instead, you can easily and quickly create your own course…

With help from a company with a long track record of success…

You can earn more money, work fewer hours, and become the authority in your market.

All for significantly less than trying to do the same thing on your own.

Click the button below to get your license to "Cutting-Edge Customer Service" now:


I'm  Sharyn Sheldon

I’m a passionate learner who is fanatical about well-written content, hates to waste time, and loves to share my knowledge with others. I’ve also spent over 25 years creating marketing and training programs for Fortune 500 companies, small businesses, and entrepreneurs.

During that time, I’ve built up my own flourishing businesses as a training consultant and then as a provider of brandable, ready-to-teach business and marketing courses. In other words, we create the courses and YOU get to teach them under YOUR name!

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